Allshelter Warranty

Allshelter is the manufacturer of all the shelter products we sell. We take responsibility for what we supply. This means we have to have the upmost confidence in our products to offer you a 10 Year warranty on both frame & cover.

Allshelter is a strong & reliable company that have been manufacturing shelters since 1999. We have great confidence and belief in the strength and durability of our full range of Allshelter shelter systems within the industry. With this confidence and passion founded on decades of combined experience we deliver a revolutionary “peace of mind” warranty on all of our products.

Our warranty not only covers the steel frame, the extra roof bracing and even the nuts and bolts but most importantly it covers the high performance fabric.

What is covered in your warranty?

  • High Strength Polyethylene Fabric Cover
  • Australian Engineered Galvanised Steel Hoops
  • All Main Frames Made From C350 and C450 Australian Steel
  • Extra strong Roof Bracing for future End walls and Doors
  • 8 Grade Galvanised Structural Nuts and Bolts

Allshelter has led the way in the specialised manufacture of Shelter Systems since 1999, including being the first Australian Manufacturer of Container Shelters. This evidence provides our large customer base with the confidence that we will still be around in years to come to honour our warranty agreement.

At Allshelter, where we specialise in Covering Excellence, we consistently believe that continual improvement is the only way to move forward and remain as the industry leader

Warranty details are available from Allshelter or will be emailed to you upon your purchase of your Allshelter shelter system.

DOWNLOAD THE WARRANTY TERMS & CONDITIONS HERE.

Allshelter Warranty Terms & Conditions

Standard Shelter Warranty

  1. These terms and conditions (Warranty) apply to all shelter products manufactured by Allshelter Pty Ltd ABN 55 163 288 355 (Company) of 19 John Street, Lawson NSW 2783, telephone 1800 908 888, email; customerservice@allshelter.com.au
  2. This Warranty is a voluntary warranty given by the Company, and the benefits to the Customer given by the Warranty are in addition to other rights and remedies that the Customer may have under the law in relation to the Products.
  3. The Products do not include (and this Warranty does not apply to):
      • Products such as finished structures, accessories or components that are manufactured by third parties and distributed or supplied by the Company. A third-party warranty may apply to such non-Company products;
      • Products that have been sold or disposed of by the first purchaser. This Warranty applies only to the original purchaser from the Company;
      • Products that have been decommissioned and/or reinstalled by a third party other than the Company or without the Company’s approval; or
      • hardtop Products installed within a distance of 1000 meters of the ocean.
  4. The following statement applies only if you are a consumer as defined in the Australian Consumer Law (under the Competition and Consumer Act 2010):
    Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:
        • to cancel your service contract with us; and
        • to a refund for the unused portion, or to compensation for its reduced value.

    You are also entitled to choose a refund or replacement for major failures with goods. If a failure with
    the goods or a service does not amount to a major failure, you are entitled to have the failure rectified
    in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the
    contract for the service and obtain a refund of any unused portion. You are also entitled to be
    compensated for any other reasonably foreseeable loss or damage from a failure in the goods or
    service.

  5. Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods. This notice is given under the Australian Consumer Law.
  6. Should a Product be found to have manufacturing defects under normal use, the Company will repair that defect or replace the Product or relevant component at its option, subject to the terms of this Warranty.
  7. The Warranty applies for the following periods from the date of original purchase of a Product from the Company:
      • five (5) years for Products designated by the Company as towable shelters; or
      • ten (10) years for all other Products.
  8. The Company will bear the cost of repair or replacement (as determined by the Company) of a Product under the Warranty, excluding any freight, delivery charges, taxes, levies, installation or third-party charges or other costs, adjusted as described in clause 9.
  9. The costs that the Company will bear under the Warranty (Warranty Cover) will reduce by a percentage amount at the end of each year (being an anniversary of the date of purchase), as follows:
      • for Products referred to in clause 7(a), the Warranty Cover will reduce by 20% at the end of each year; or
      • for all other Products:
          • for the first six (6) years, the Warranty Cover will reduce by 15% at the end of each year (thus for the first year, the Warranty Cover will extend to 100% of the repair or replacement cost of the Products; for the second year, the Warranty Cover is 85%; for the third year, the Warranty Cover is 70%; for the fourth year, the Warranty Cover is 55%; for the fifth year the Warranty Cover is 40%; for the sixth year, the Warranty Cover is 25%); and
          • for the next four (4) years, the Warranty Cover will reduce by 5% at the end of each year (thus for the seventh year, the Warranty Cover is 20%; repeated for each year until, for the tenth year, the Warranty Cover is 5%).
  10. After the applicable period specified in clause 7 expires, the Company is not liable under this Warranty to pay any costs relating in any way whatsoever to damage, repair or replacement of the Products.
  11. This Warranty does not apply to defects or damage caused by or resulting from: